terms & conditions
The “Owner” is SOCO Weddings Pty Ltd.
The “Hirer” refers to the person, firm or corporation hiring equipment from the Owner.
The “Equipment” means all the equipment and accessories supplied to the Hirer.
“Terms” means these Terms and Conditions of Hire.
2. HIRE RATES
These are based on a 1-2 day period. Extended hire periods can be arranged in the original booking of the Hirer and will depend on the availability of Equipment. SOCO Weddings will provide a quote for an extended hire period on the request of the Hirer.
3. DEPOSIT, PAYMENTS AND OTHER FEES
A non-refundable deposit of 50% of the total hire/service cost is required to be paid to SOCO Weddings to confirm the Hirer’s booking. Deposit paid will come off the total bill payable. Deposits are required for all orders, with the exception of:
i. Orders placed less than 30 days from delivery require full payment to secure the booking.
ii. All Custom Built or Special Purchase Equipment requires full payment at the point of booking to commence manufacture or buying process.
Prices quoted are for delivery/collection at the assumption of being on street level. Extra charges may be payable for delivery to and removal from higher or lower levels and should be be advised by the Hirer at point of requesting a quote.
The total invoice must be paid 14 days before delivery or pickup of any Equipment. If the Hirer does not comply with this, Equipment will not be released and the deposit is non-refundable.
If the Hirer requests to have item/s removed from the invoice after the order is confirmed and a deposit is paid, then the 50% deposit is non-refundable nor transferable.
All prices are quoted in Australian Dollars and include GST.
A surcharge will be incurred on public holidays at the Owners discretion.
The Hirer, by paying a deposit and confirming a booking/service with the Owner SOCO Weddings Pty Ltd, hereby fully agrees with these Terms & Conditions and will supply the Owner with a signed and dated copy .
Booking deposits paid are non-refundable to cancellation, change-of-mind or change of date. No refund applies to deposit amount.
Any refunds will incur an administration fee of $95.00; your refund amount will be less this amount if a refund is eligible.
Cancellations are requested in writing by email from the Hirer stating the invoice/order number and can be sent to SOCO Weddings Pty Ltd via email to firstname.lastname@example.org
Cancellations made more than 30 days from delivery will receive a refund of any funds remitted, excluding the booking deposit.
Cancellations made less than 30 days from delivery will receive a refund of delivery and collection fees only. The remainder of the bill must be paid in full as the cost of Equipment is considered cost of lost opportunity to SOCO Weddings Pty Ltd.
No refund applies for Equipment cancelled on delivery.
No refund applies to cancellations of Custom Built or Special Purchase Equipment and full payment must be paid by the Hirer.
Booking deposits are non-transferable.
All quotes provided expire within 7 calendar days. SOCO Weddings reserves the right to adjust the prices in any quotation once the expiry period has been reached or within that period if details/requirements change for the pending order. Equipment is hired on a ‘first come, first served’ basis and a quotation does not guarantee the availability of any/all items.
6. LIABILITY AND INDEMNITY
NOTE: All props are used and therefore reasonable signs of wear and tear will show as they are continual hire items.
The Hirer assumes all responsibility for the Equipment from the time of delivery until collection by SOCO Weddings and is liable for all Equipment damaged or lost during this period. Insurance is not covered by SOCO Weddings Pty Ltd once the Equipment has left the warehouse location.
The Hirer shall maintain at its expense liability, property and casualty insurance coverage in amount necessary to fully protect SOCO Weddings Equipment against all claims, loss or damage of whatever nature or type.
Any Equipment used outside is done so entirely at the risk of the Hirer. In no case should the Equipment be used or left outside in the rain or overnight.
In no case should any furniture ( including dining chairs and lounge furniture) or floor coverings such as rugs be used on wet or muddy ground.
All items must be stored indoors safely and with covers (if provided) when not in use, and left in secure dry storage.
Credit card details are required as a security bond from the Hirer and held in the case of any and all damages, breakages, theft or unaccounted Equipment from SOCO Weddings Pty Ltd.
i. Once all Equipment is returned and checked that it is in the same condition as prior to dispatch no charge will be made. SOCO Weddings Pty Ltd decision as to the condition of the Equipment prior to dispatch and on return shall be final.
Any charges made regarding damages, breakages, professional-cleaning costs, repairs or shortages the Hirer will be invoiced accordingly and the relevant amount will be charged to the Hirer’s nominated credit card.
Upholstered and timber items and furniture that are returned dirty will be professionally cleaned at our warehouse. This includes items returned with muddy marks, scuff marks and grass stains and an invoice will be issued to you and charged to the Hirer’s credit card for payment.
If an item is returned damaged but repairable, you the Hirer will be sent an invoice for the cost of repairs and payment will be charged to the hirer’s credit card.
It is the responsibility of the Hirer to ensure all glassware is rinsed and must be re-packaged exactly as delivered.
In the event that SOCO Weddings is issued with a fine due to the instructions of the Hirer, the fine will be payable by the Hirer.
The Hirer agrees that all charges for hire loss, hire extension, damage and repair will be paid and that all collection fees, legal fees or any expenses involved in the collection of these charges will be paid by the Hirer.
7. DELIVERY, SET-UP AND PICKUP
There must be a site contact available at all times during the delivery and collection days to sign for both the delivery and collection. The Hirer must provide SOCO Weddings with the name/s of this person/s and contact details. Drop off access must be arranged by the Hirers prior to driver arriving. Help may be required to lift furniture on arrival. Neither the delivery person or the stylist are capable of lifting on their own where furniture is involved.
All hire items must be packed up and stored in an accessible place ready for collection, if any items are not packed away and ready for pick up at the designated time and cause delay to our staff. Which then requires our staff to pack up items this will incur a fine of $500 which will be charged to the Hirer’s designated credit card.
If SOCO Weddings is setting up Equipment, the Hirer is responsible for allowing sufficient time and access to the venue for set-up. In this instance an additional charge will be included for set up based on hire quantity.
When Equipment is received, it is the responsibility of the Hirer to check the itemised receipt to confirm all Equipment has been delivered. If item/s are missing from the order and are shown on the receipt, it is the responsibility of the Hirer to inform SOCO Weddings immediately.
8. Minimum Order
The minimum order is $300.
9. RIGHT OF REFUSAL/REFUND
SOCO Weddings Pty Ltd has the absolute right to refuse a booking and/or refund and payment made at their discretion.
SOCO Weddings Pty Ltd shall in no way be held responsible or accountable for any injury, death or loss of income caused to the client, any third parties or properties due to the hire of items or provided services by the hire company.