FAQ

 

WHO ARE soco weddings? 

SOCO Weddings Pty Ltd are an independently owned and operated company. Our passion is wedding design and providing styling to boutique weddings and events. With over 15 years experience in the industry we are proud to provide our services to people seeking premium products and customised design styling. We are the only genuine European suppliers of Bentwood Chairs in the Illawarra and look forward to providing outstanding services to our clients. 

 


HOW DO I HIRE your products and services?

Simply get in touch either by email info@socoweddings.com.au or phone 0419 481 357. You can also reach us through our contact page and we can advise you on our stock availability for your chosen date. We will then send you a formal written quotation after consultation with you.

To secure and confirm your booking we require a 50% non-refundable deposit along with our Terms and Conditions to be signed, dated and returned.

Please note all of our hire products and services are reserved on a first to book basis and confirmation can only be made once we have received the required deposit.

The remainder of your balance is then required to be settled no later than 14 days before the delivery date of your event.  

For hire products the Hire Period is between 1 -2 days unless otherwise specified.

Should you wish to make a last minute booking (i.e. within 14 days) the full value amount will be taken at place of order, subject to stock availability.

 


CAN I CHANGE OR CANCEL MY ORDER?
& IS THERE A MINIMUM?

Please inform us in writing to any variations or cancellations to your order as soon as you can.  

Please note that no variations are allowed to your original confirmed order that result in a reduction of the total invoice cost. If there is a reduction to your order the original invoice would be due regardless of the variation requested.  

Any cancellations made within 14 days and under of the delivery date incur a 100% cancellation fee.  Any cancellations made 14 days and over of the delivery date incur a 50% cancellation fee.

Our minimum order is $300.

 


CAN YOU DELIVER, collect and setup?

We would recommend delivery for our SOCO Weddings hire bookings. We use our team and vehicles or a few trusted external contractors to deliver, pick up and handle our furniture and items so all rates are set and non negotiable.

A standard, we charge on a base rate of $70.00 p/hr each way inc gst, however variations to this rate do occur dependant on details and requirements with the booking. Delivery costs begin from loading time at SOCO Weddings, travel time to location, unloading at location and return travel time. All delivery/collection fees are quoted on a per job basis.

Generally, we require you to select a 3 hour time frame of either 8am-11am, 11am-2pm or 3pm-5pm for our team to arrive –  this is because of things like traffic, previous job delays etc. Once this has been confirmed, we cannot guarantee time changes will be allowed although of course they do occur on occasion due to unforeseen circumstances. Items will be placed neatly at delivery location, but set up is not included. If required, they are also available for setup, this is an additional cost and factored in once details are confirmed.

 

STAFF - INSTALLATION/SETUP/PACKDOWN COST:

We setup tables, chairs, props, decorations, arches into position. A floor plan is required prior to arrival where applicable. This is charged at $70.00 per hour per staff member.

 

SHORT TIMEFRAME WINDOW (20 MINS – 1 HOUR) SURCHARGE: To be confirmed on request

 

DRYHIRE - CLIENT COLLECTS FROM OUR WAREHOUSE

When appropriate, clients may pick up the furniture from the SOCO Weddings premises.  The total hire period must not exceed THREE DAYS. Pickup collection is available between 9:30am-2:30pm Monday to Friday ONLY, unless arranged and approved by SOCO Weddings prior. Should you need to arrange an alternate time for collection or return please give as much notice as possible. Additional charges will apply if items are not returned in times allocated. 

This is free of charge, but by picking up from us you are also accepting that you are completely responsible for picking up the items yourself. You must bring appropriate vehicles, ropes, tarpaulins and blankets and helping hands to load into your vehicle. SOCO Weddings Pty Ltd is not liable for any damages or injury which occur during pickup or transport.

Whilst someone from our team will be on hand to prepare your order, it is the responsibility of the client to provide the labour to load into vehicles. A $150.00 inc get additional fee will apply if SOCO Weddings staff are required to assist the Hirer in loading/unloading. 

Please note, it is the responsibility of the client to ensure all quantities are packed and loaded. SOCO Weddings will not bear the costs of items which are missed or not loaded.

Our rental products must be treated with care. If we believe you are inadequately handling the pickup and transport we have the right to cancel the order on the spot.


OOPS, I’VE BROKEN one of your items, WHAT DO I DO?

Our guidelines in our T&C's are there to minimise damage risks however in the event of a broken, stolen, damaged or mistreated product please let us know as soon as possible so we can work to provide a solution. In most cases a replacement or repair cost will be charged upon on review of the item.